Store User Agreement

3indak lists your store and menu to customers in your area and coordinates delivery through independent drivers. Listing is subject to application review: after you apply, a 3indak administrator approves or rejects your store. By applying you accept this Agreement and the Store Privacy Policy.

Each week, your store pays 3indak a commission made up of two parts:

• 10% of your item subtotal for the week — the platform fee for orders delivered through 3indak.
• 20% of the delivery fee — the driver's fee cut, which the driver pays you in cash at pickup on each cash order, collected on our behalf.

Commissions are remitted weekly and confirmed through your Commission Receipts page, where every weekly amount is itemized and marked as collected once paid.

• Accept or reject incoming orders promptly. Customers are notified of your decision, and orders only proceed once you accept (which moves them to “preparing order”).
• Mark order progress accurately: move accepted orders to “preparing”, and mark them “picked up” when the driver collects them.
• Confirm payment handoffs from drivers: for cash orders, the driver pays you the item subtotal plus 20% of the delivery fee — confirm the handoff in the app so the order and the driver's wallet settle correctly.
• Keep your data accurate: menu items, prices, photos, availability, address, and opening hours must reflect your store. Customers order based on what they see.

Customers may pay by card, Whish Money, OMT, or cash. Prepaid orders are collected by the payment provider; for cash orders the driver collects the total from the customer and pays you the subtotal plus the 20% fee cut at pickup, as described above. You are responsible for the items you prepare and sell — 3indak is a marketplace, not the seller.

Customers rate your store. Consistently poor ratings, inaccurate menus or prices, closed-during-open-hours operation, or rejected-then-ignored orders can lead to your store being removed from the platform.

The platform is provided “as is”. 3indak facilitates orders and delivery but is not responsible for the items you sell or the acts of independent drivers. Our liability to you is limited to the commission amounts you paid for the orders in question, except where the law provides otherwise.

We may update these terms as the service evolves; the “Last updated” date above shows the current version, and continuing to operate on 3indak after a change means you accept the updated terms. Questions? Contact us at Support@3indak.com.