Driver Privacy Policy

3indak (“we”, “us”) operates the 3indak delivery app in Lebanon. Drivers on 3indak are independent contractors, not employees. This Privacy Policy explains what we collect from you as a driver, why, and the choices you have. It forms a pair with the Driver User Agreement, which you also accept when you sign up.

• Identity and contact details: your first and family name, phone number, and the email address on your account.
• Verification photos: a live camera photo of your delivery vehicle, and live camera photos of a $100 bill and your delivery bag, taken at signup. These are used only to verify that you have working capital (change for cash orders) and proper delivery equipment — they are not used for any other purpose.
• Real-time GPS location while you are online: when you toggle yourself online, we track your position so we can dispatch the closest driver to each order and so customers can follow their delivery live. Sharing stops when you go offline.
• Delivery and order history: the deliveries you accept and complete, including the orders' value, delivery fee, and cash handoff records.
• Ratings: the ratings and reviews you receive from stores and customers.
• Wallet data: your settlement balance and earnings tracked in the in-app Driver Wallet.
• Technical data: device information, IP address, and in-app analytics events used to run and improve the service.

• To verify and approve your driver application (see the agreement for the review process).
• To dispatch orders to the closest available driver and enable live tracking for the customer of each order.
• To calculate your earnings, cash handoff amounts, and wallet balance.
• To run the rating system and keep the platform safe from fraud and abuse.

• The customer of each delivery sees your name and can reach the phone number you provide, for that order only.
• The store of each pickup sees your name and the handoff amounts, for that order only.
• 3indak administrators can see driver records — including verification photos during review, ratings, and account status — to operate and moderate the platform.
• Service providers: hosting, email, map/routing, and analytics providers that help us run the app, under contracts that restrict their use of your data.
• We never sell your personal information.

Verification photos are kept while your account is active (to support the review and audit process) and deleted with your account. Location data is used in real time and is not kept as a location history — only your latest position is stored. Delivery history, earnings, and wallet records are kept as long as needed for accounting, dispute resolution, and legal compliance. When you delete your account, we delete or anonymize your personal information, except records we must retain for legal reasons.

Your data is transmitted over encrypted connections and stored on access-controlled infrastructure. Access is role-limited: verification photos are visible only to reviewing administrators, and stores or customers see only what each order requires. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security, but we review our safeguards regularly.

You can ask us at any time to access, correct, or delete the personal information we hold about you. Email us at Support@3indak.com to request a copy of your data or its deletion. Deleting your account removes your profile and saved data, except records we're legally required to keep.

The app does not use third-party advertising or cross-site tracking cookies. We use essential session data to keep you logged in and in-app analytics events to improve the product. Location is used only while you are online and with your permission. We do not respond to Do-Not-Track browser signals because we do not track you across other services.

We may update this policy as the service evolves; the “Last updated” date above shows the current version. Questions or requests? Contact us at Support@3indak.com.