Customer Privacy Policy

3indak (“we”, “us”) operates the 3indak delivery app in Lebanon, connecting you with stores and independent delivery drivers. This Privacy Policy explains what personal information we collect when you use 3indak as a customer, how we use it, who we share it with, and the choices you have. It forms a pair with the Customer User Agreement, which you also accept when you create your account.

• Identity and contact details: your first and last name, phone number, and the email address on your account.
• Saved delivery addresses: addresses you save for checkout. Address entry uses Google Places autocomplete, so along with the address text we store the exact coordinates (latitude and longitude) of the place you select, plus any label (“Home”, “Office”) and contact phone you add.
• Order data: your order history — which store you ordered from, the items ordered, quantities, prices, the delivery fee charged, notes you add for the store, and the payment method you chose (card, cash, Whish Money, or OMT).
• Payment information: we only record which payment method you chose and the payment status of your order. Card and Whish payments are processed by the payment providers themselves — we never see or store your card number or payment credentials.
• Ratings and reviews: the star ratings and written reviews you submit about stores and drivers.
• Support messages: the messages you send if you contact our customer support chat.
• Technical data: device information, IP address, and in-app analytics events (such as “order placed”) used to keep the service running and improve it.

• To create and manage your account and authenticate you.
• To place, route, and deliver your orders — including sharing your delivery address and phone number with the store and driver for that order.
• To calculate your delivery fee from your saved address (see section 5).
• To run the loyalty points program if you earn or redeem points.
• To run customer support and resolve delivery disputes.
• To keep the platform secure and prevent fraud and abuse.

When you place an order, we share your delivery address and delivery location with the store you ordered from and with the driver assigned to that order — for that order only. The driver sees where to pick up and where to deliver; the store sees where the order is going so it can be prepared and dispatched. While the order is on its way, you can follow the driver's live position on the order tracking screen. We do not share your address with other drivers, other stores, or anyone else, and once the order is delivered the live sharing stops — the order record simply remains in your order history.

If you take part in the 3indak loyalty program, we track the points you earn on orders and any points you redeem at checkout for a discount. Each redemption is recorded with the order it was applied to, the number of points consumed, and the discount given. This data is used only to operate the loyalty program and show you your balance.

Delivery fees are calculated from your saved delivery address. Deliveries to our listed home villages are charged a flat $2 fee; deliveries to any other location are charged a flat $5 fee. The exact fee for your address is always shown at checkout before you place the order.

• Stores you order from: your order items, delivery address, and contact phone, for that order.
• Your assigned driver: your delivery address and phone number, for that order.
• Payment providers: the amount and order reference when you pay by card or Whish Money.
• Service providers: hosting, email, map/geocoding (Google), and AI support-assistant providers that help us run the app, under contracts that restrict their use of your data.
• We never sell your personal information.

We keep your account profile for as long as your account is active. Order and payment records are kept as long as needed for accounting, tax, and dispute resolution. Ratings, reviews, and support conversations are kept while your account is active, and for a reasonable period afterwards to handle disputes and abuse prevention. When you delete your account, we delete or anonymize your personal information, except records we must retain for legal or accounting reasons.

Your data is transmitted over encrypted connections and stored on access-controlled infrastructure. Access to personal data is limited to what each role needs — for example, only 3indak administrators can view admin dashboards, and stores and drivers only see the order details required for your delivery. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security, but we review our safeguards regularly.

You can ask us at any time to access, correct, or delete the personal information we hold about you. You can update your name, phone number, and saved addresses directly in the app's Account Settings, or email us at Support@3indak.com to request a copy of your data or its deletion. Deleting your account removes your profile and saved data, except records we're legally required to keep.

The app does not use third-party advertising or cross-site tracking cookies. We use essential session data to keep you logged in and in-app analytics events (like which screen you used) to improve the product. Location access is only used with your permission and only while needed for delivery features. We do not respond to Do-Not-Track browser signals because we do not track you across other services.

We may update this policy as the service evolves; the “Last updated” date above shows the current version. Questions or requests? Contact us at Support@3indak.com.