Customer User Agreement

3indak is a delivery platform that connects you with stores and with independent courier drivers. We don't sell the food or goods ourselves — stores prepare your order and independent drivers deliver it. By creating a customer account you accept this Agreement and the Customer Privacy Policy.

You agree to provide accurate information, keep your login credentials private, and use one account per person. You're responsible for the activity on your account.

Every order moves through five stages, and each is visible on your tracking screen:

• Order sent — you check out and the store is notified.
• Preparing order — the store has accepted your order and is preparing it.
• Driver accepted — a driver has taken your delivery.
• On the way — the order left the store and is heading to you.
• Delivered — the order reached you (see section 5).

If a store rejects your order, or no driver is available, you'll be notified with a clear reason — never a silent cancellation — and any prepaid amount is refunded.

• You may pay by card, Whish Money, OMT, or cash. Card and Whish payments are processed by the payment provider; we only record the method and status. Cash is paid to the driver on arrival.
• You won't be charged until the store accepts your order.
• Delivery fees are calculated from your saved address: $2 for the listed home villages and $5 elsewhere. The exact fee is shown at checkout before you place the order.
• Prices are listed in US dollars; the app can display a converted amount in Lebanese pounds for convenience, but the charged amount is the one shown at checkout.

An order only closes out when you confirm “Delivered” on your tracking screen — the driver confirms on their side too. Your confirmation is timestamped and stored with the order, and it is the record we use to resolve delivery disputes (for example, a claim that an order never arrived). Please confirm promptly when you receive your order, and contact support instead of confirming if something is wrong.

If you participate in the loyalty program, you earn points on your orders (100 points = $1 of checkout discount). Points have no cash value, can only be redeemed as checkout discounts, and are forfeited if your account is closed for violation of these terms. We may change or end the program, but never retroactively for points already earned.

Don't place fraudulent orders, provide false delivery details, harass stores or drivers, abuse the rating system, or attempt to disrupt the service. We may suspend or ban accounts that do.

The platform is provided “as is”. Stores are responsible for the items they prepare and sell; drivers are independent contractors responsible for the delivery. Our liability for any order is limited to the amount you paid for that order, except where the law provides otherwise.

We may update these terms as the service evolves; the “Last updated” date above shows the current version, and continuing to use 3indak after a change means you accept the updated terms. Questions? Contact us at Support@3indak.com.